Policies & Frequently Asked Questions
REQUIREMENTS TO BOOK:
New clients are required to complete new client inquiry form before booking any services. It's important that potential clients include as much detail as possible. Once new client inquiry form is completed, our team will respond within the earliest convenience to consult with you about your inquiry. If you're approved, you may proceed to booking through the website.
Professional pictures are required for all graphics. High quality photos may be accepted for clients booking custom content or e-flyers. Please send photos over for review before booking. DO NOT book if you haven't had your photoshoot. Having your photoshoot booked is not enough, as I try to get orders done as soon as possible, so I'd prefer to have all information before starting the process.
Clients are required to send all information regarding their booking via email, firstname.lastname@example.org within 4-5 days after booking. All information must be typed and organized. A Google Docs file or Word Document is highly recommended. Try your best to include all information in one email. Pictures may be sent as Google Drive file to preserve quality of photos. Please disregard sending information, especially pictures, via text or DM. It destroys the quality of the images.
POLICY AND FREQUENTLY ASKED QUESTIONS
REFUNDS & CANCELLATIONS
After order is placed, your payment is non-refundable. Anytime you feel as if your order hasn't been completed to your liking, please feel free to contact me to respectfully discuss how we can resolve these issues as soon as possible. I am very understanding and would like for all my clients to be happy in a perfect world, but I understand that not everyone will love everything I do. However, a refund will never be an option.
Clients have 30 days to send over all required information, approve graphics, send revisions, etc. After the 30 day grace period is exhausted, booking will be cancelled with no refund. To restart order, client must book again paying in full price.
If at anytime the client would like to cancel their order for any reason, all files will be sent to client for their personal or professional use, but a refund will not be issued.
Typically the turnaround time is 2-3 weeks for basic services and 4-6 weeks for packages and websites. However, I am only one person and although I have a habit of referring to me, myself, and I as "our team", "we", etc. IT'S JUST ME for now. Therefore, turnaround times may vary due to workload. It is very important that clients who have a designated launch date or deadline they're shooting for, it is communicated BEFORE BOOKING. Orders with specific deadlines are required to pay a rush fee. Rush fees vary depending on type of service and expected turnaround time.
Clients are limited to 3 revisions, additional revisions are $20 each. It is important that all feedback is noted all in one. This will help the process move swiftly and avoid extra cost. Once order is approved and finalized I am no longer responsible for making any updates or additional changes. If updates or changes are needed, client will have to pay an additional fee per revision.
I would like to book. How do I get started?Thank you for showing interest in my brand. I'd love to work with you. Before we start working, let's get to know each other. Complete the New Client Inquiry form. Tell me about yourself, your business, and what your desires/expectations are. After completing inquiry form, I will reach out as soon as possible to discuss next steps.
What payment methods are available at checkout?All major credit and debit cards are accepted. There is also an option to use third parties, such as PayPal and Sezzle to split your payment into 4 interest free installments. If you are in need of an invoice for orders booked outside of our website, please feel free to contact me at email@example.com. Payments must be made in full. NO EXCEPTIONS.
Does BrandRX keep up maintenance on client's website after design is complete?No, I am not responsible for maintaining the upkeep of your website. After design and development is approved I will no longer update your site unless you are a subscriber to monthly updates. If you'd like to be on a monthly plan for website maintenance feel free to contact me via email at firstname.lastname@example.org to inquire.
What files are included?You will receive a PNG transparent file for your logos and JPEG files.
Do you design logos?Yes! I design text and image based logos. NO CARTOONS OR ILLUSTRATIONS! That is not my specialty. Please do not book if you have that vision in mind. Feel free to contact me if you have any questions or concerns.